Our Health Promise to You

Within 14 days of bringing your puppy home, you must have a complete veterinary examination performed by a licensed veterinarian. This examination should include a physical assessment, review of vaccination records, and general health evaluation. You must provide us with a copy of the veterinary report. This mandatory exam protects both you and us by documenting your puppy's health status at the time of purchase.

To file a claim, first obtain a diagnosis from your licensed veterinarian with documentation that the condition is congenital or hereditary. Notify us within 7 days of diagnosis. For major conditions, we may require a second opinion from a board-certified specialist. Submit all medical records, diagnostic test results, and treatment plans. We will review your claim within 10 business days and work with you to determine the best resolution option.

Hip dysplasia is covered under our guarantee if diagnosed within the 2-year period and confirmed to be hereditary. You must provide OFA or PennHIP radiographs evaluated by a board-certified veterinary radiologist. If confirmed, you can choose between a replacement puppy of equal value, full refund of purchase price, or reimbursement for treatment costs up to the purchase price. We will work closely with you to ensure the best outcome for your family.

Yes, the guarantee is void if the puppy is not examined by a veterinarian within 14 days, if proper care and nutrition are not provided, if the puppy is bred or used commercially, if transferred to another owner without our consent, or if conditions result from accidents, injuries, or neglect. Maintaining current vaccinations and following veterinary recommendations is essential to keep the guarantee valid.

If a serious hereditary condition is diagnosed and you choose the refund option, we require return of the puppy along with all health records and registration papers. You will receive a full refund of the purchase price (minus any non-refundable deposits). We understand this is an emotional decision and will support you throughout the process. Many families choose the replacement option to maintain the bond with a Labrador companion.

Absolutely! While the formal guarantee covers 2 years, we provide lifetime breeder support for all our puppies. We are always available to answer questions, provide guidance on health issues, training concerns, or behavioral matters. We maintain relationships with our puppy families and want to ensure your Labrador has the best possible life, regardless of whether a formal guarantee claim is involved.

Keep detailed records of all veterinary visits, vaccinations, preventive care, and any treatments. Maintain receipts for high-quality dog food and supplements. Follow the care instructions we provide at pickup. Take photos documenting your puppy's living conditions and activities. These records demonstrate responsible ownership and are essential if you ever need to file a guarantee claim.